Everyday Speech

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

The Billing Portal allows you to self-manage your subscription. Inside the Billing Portal, you will be able to: 

• View your billing history
• Upgrade, downgrade, pause, or cancel your subscription
• Update your payment information

To learn how to access the Billing Portal, try the interactive tutorial or follow the steps below!

Here's an interactive tutorial

https://www.iorad.com/player/1766107/How-to-Access-the-Billing-Portal

First, click on the user icon at the top right of the page and click on the button that says Settings.

Then, click on the Billing tab of the settings screen.

Click on the button that says View Billing Portal to open the Billing Portal.

You should now see your subscription, the Payment Methods button, and Billing History button.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related articles:

How to view billing history

How to add a new credit card

How to upgrade or downgrade your subscription

How to pause your subscription

How to cancel your subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

Need to get a paid invoice (receipt) to your administrator? Want to see an overview of your billing history? You can do this by accessing our Billing Portal.

To learn how to view your billing history, try the interactive tutorial or follow the steps below!

Here's an interactive tutorial

https://www.iorad.com/player/1766108/How-to-View-Billing-History

First, click on the user icon in the top right of the page and click on the button that says Settings.

Then, click on the Billing tab of the settings screen.

Click on the button that says View Billing Portal.

Click on the button that says Billing History.

Click on the Download button beside the invoice that you want to view.

A PDF of your invoice will begin downloading. You can attach this in an e-mail or keep it for your records!

Download not showing up? Make sure your ad-blocker is turned off or try a different browser!

If you don't see the invoice for your payment listed, please reach out to the Support team for assistance.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related articles:

How to add a new credit card

How to pause your subscription

How to upgrade or downgrade your subscription

How to cancel your subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website.  If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

We’ll miss you!

When cancelling your subscription through the online billing portal, your cancellation will take place at the end of your term, which is right before you’d be billed for the next renewal. This is the case for trials, monthly and annual subscriptions. 

If you would like to cancel immediately or have inquiries about a refund, please contact the Support Team. 

If you'd like to review our refund policy, click here!

To learn how to pause your subscription, try the interactive tutorial or follow the steps below!

Here's an interactive tutorial

https://www.iorad.com/player/1763392/How-to-Cancel-your-Subscription

First, log in and click on the user icon in the top right of the page and click Settings.

Then, click on the Billing tab of the settings screen.

Click on the button that says View Billing Portal.

Once inside the Billing Portal, click on your subscription plan

Click Cancel Subscription.

The system will display your subscription's cancellation date (this is the end of your current billing cycle). You will be prompted to enter your reason for cancellation. After filling that in, click Confirm Cancellation

A confirmation message will appear. This message will indicate when your subscription's cancellation takes effect. Your account will cancel on this date and you will not be billed after that!

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:

How to Access the Billing Portal

How to Upgrade or Downgrade your Subscription

What’s your cancellation policy?

How to Pause your Subscription

Where is My Refund?

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

Please note, pausing your subscription would be most beneficial for monthly subscriptions, or if your billing date is coming up and you would like to put your billing on hold. If you are on the annual plan, pausing the subscription in the middle of the year won't change the renewal date, since our annual subscription pricing takes into account 4 free months.

Occasionally, you may want to pause your subscription instead of outright canceling your subscription. Having the option to pause instead of cancel is a great way to remain subscribed without being billed for the time that you aren't using your subscription.

You may want to pause your subscription for the following reasons:

• Going out of town
• Won't be accessing the subscription for a period of time
• Aren't using the service as frequently

During the time that your subscription is paused, you will not be billed. You also won't be able to log in to the Social Learning Platform other than to view your Billing Portal. Your access and billing will resume when the subscription pause is lifted.

To learn how to pause your subscription, try the interactive tutorial or follow the steps below!

Here's an interactive tutorial

https://www.iorad.com/player/1762774/How-to-Pause-Your-Subscription

First, log in and click on the user icon in the top right of the page and click Settings.

Then, click on the Billing tab of the settings screen.

Click on the button that says View Billing Portal.

Once inside the Billing Portal, click on your subscription plan.

Click Pause Subscription.

You may now choose how many days you’d like to pause for. You may pause for up to 90 days. Once you click on Pause Subscription, your subscription will be paused immediately.

Your subscription is now paused! It will automatically resume on the date specified. You may close your Billing Portal by clicking on the yellow X.

After closing the Billing Portal, you will no longer be able to see any of the materials.

If you log in before your subscription resumes, you will be locked to this page where you can only View Billing Portal.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:

How to Access the Billing Portal

How to Cancel your Subscription

How to Upgrade or Downgrade your Subscription 

How to Resume your Subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

Paused your subscription but need access to the platform sooner than you had thought? No worries! You can manually resume your subscription through the online Billing Portal. 

If you would like to make any changes to your subscription plan before reactivating it, please reach out to us here for assistance.

To learn how to pause your subscription, try the interactive tutorial or follow the steps below!

Here's an interactive tutorial

https://www.iorad.com/player/1765633/Resuming-Your-Subscription-after-being-Paused

First, log in to the Social Learning Platform and click on View Billing Portal.

Once inside the Billing Portal, click on your subscription plan.

Click on Resume Now.

Your subscription will resume immediately once you click Confirm.

To exit out of the Billing Portal, click on the yellow X.

If the materials shown do not reflect the changes, please click on the user icon on the top right of the page to log out, and then log back into your account. If the issue persists, please reach out to the Support team for assistance.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:

How to Access the Billing Portal

How to Cancel your Subscription

How to Upgrade or Downgrade your Subscription 

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

Want to upgrade to the Complete Guided Therapy subscription? Or maybe you find that you only need the videos? You can upgrade or downgrade your subscription at any time by heading over to our Billing Portal.

To learn how to upgrade or downgrade your subscription, try the interactive tutorial or follow the steps below!

Here's an interactive tutorial

https://www.iorad.com/player/1766102/How-to-Upgrade-or-Downgrade-Your-Subscription

First, click on the user icon in the top right of the page and click on the button that says Settings.

Then, click on the Billing tab of the settings screen.

Click on the button that says View Billing Portal.

This will bring a pop-up of the Billing Portal. Click on your subscription plan.

Click on the button that says Edit Subscription.

Select your desired plan using the yellow drop-down menu.

Once you have selected your desired plan, click on the button that says Update Subscription.

Once you update your subscription, the changes will take effect immediately.

If you downgrade your subscription, the funds will be taken from what you have already paid. Any payments you've made are retained as refundable credits. 

Example: Downgrading from the annual Complete Guided Therapy plan ($299.99) to the monthly plan ($34.99) will result in prorated refundable credits that the monthly plan will deduct out of until the plan is changed or until the credits run out.

Please reach out to the Support team for assistance if you would like a refund of the remaining credits instead.

If the materials shown do not reflect the changes, please click your Account settings at the top right to log out, and then log back in to your account.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions. 

Related Articles:

How to view billing history

Where is my refund?

How to pause your subscription

How to cancel your subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

If your subscription has gone past due, or your credit card has expired, you may have received an email telling you to add a new credit card, or to update your card information. You can do this through our online Billing Portal.

To learn how to add a new credit card to your account, try the interactive tutorial or follow the steps below!

First, click on the user icon in the top right of the page and click Settings.

Then, click on the tab that says Billing on the settings screen.

Click the button that says View Billing Portal.

Once inside the Billing Portal, click Payment Methods.

Click Add New. 

Enter your new credit card details. Click Add once you're done entering your card details.

You will then be prompted to set the new credit card as your Primary or Backup payment method. If you do not want to make this choice, click Skip.

After making your selection, you will now be able to see your new credit card under your account.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:

How to Remove a Credit Card

How to View Billing History

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

If your credit card has expired, you may have received an email telling you to add a new credit card or update your credit card information. Once you've added in a new credit card, you may want to remove the old one. You can do that within our Billing Portal.

Please note that removing a credit card will only work if you have more than one credit card in your payment methods.

To learn how to remove a credit card try the interactive tutorial or follow the steps below!

Here's an interactive tutorial

https://www.iorad.com/player/1765737/How-to-Remove-a-Credit-Card

First, click on the user icon in the top right of the page and click Settings.

Then, click on the Billing tab of the settings screen.

Click on the button that says View Billing Portal.

Click on Payment Methods. 

Click on the credit card that you'd like to remove. 

Click on Remove Payment Method.

Lastly, you will be asked if you want to proceed with removing the credit card. Click Confirm.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:

How to Add a Credit Card

How to View Billing History

How to Cancel Your Subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

I requested a refund, but it hasn't shown up on my card.

Refunds can take anywhere from 5-10 business days to show up on your credit card, and 5-60 business days to show up on your debit card.

All banks and card types have different processing times for refunded charges, so this is most likely why you have not yet received your refund. 

Additional Information:

1. In some cases, the refund might be processed as a reversal. This means that your original payment will disappear from your card statement entirely, and it will look like the charge never occurred.

2. For credit cards, the refund/reversal may appear on your next billing statement.

3. If you do not see your refund after 30 business days, and you are still seeing the original charge on your bank statement, please reach out to your bank for more information regarding their refund/reversal turnaround time.

How Do I Request a Refund?

Cancelling your subscription through our self-serve Billing Portal will result in a cancellation at the end of your billing period, not an immediate cancellation. 

If you would like to schedule your account for cancellation for the end of your billing period, please refer to the article How to Cancel your Subscription. 

If you would like to cancel your subscription immediately and receive a refund, please contact us here.

On your contact form, please let us know the reason you want to request a refund, and specify the email address attached to the account that you wish to cancel.

To learn about our refund policy, please refer to the article What's Your Refund Policy?

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

You May Have Missed Our Email

We always send an email with a receipt of your purchase (called an “invoice”), but it is so easy to miss an email these days! 

If you have not received any of our emails, please check your spam folder. 

If you still aren’t seeing our emails and you work in a public place (for example, a school), you may be blocked by a firewall. Kindly ask your school's IT department to unblock the domain and subdomains of <everydayspeech.com> and <cloudinary.com>, as our site elements and emails may have also been filtered by your school's firewall.

Not to worry, if you pay for your own subscription, you can always access your invoices from our self-serve Billing Portal, located on the Social Learning Platform.

If someone else, like your school district, pays for your subscription, you may not be able to see your invoice on your Billing Portal. Please reach out to the person paying for your account if you need to view your invoice.

View this article on how to view your billing history for instructions on how to access your invoice!

You May Still be in a Trial Period!

Each subscription plan includes a free 30-day trial period for new customers. Your card will not be charged until the conclusion of your free trial. Once your free trial ends, you will be charged for your subscription and receive an invoice.

If you need to bypass your trial period and be billed immediately, please reach out here.

Under normal circumstances, our 30 day free trial is only available to new customers, as our returning customers have already had the pleasure of experiencing what Everyday Speech has to offer! The 30 day free trial gives our new customers a chance to explore the Social Learning Platform. 

For more information about our free trial policy, please see our Terms of Service

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:

How to reactivate your cancelled subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

If your credit card has sufficient funds and hasn't expired, the most likely reason that your payment was unsuccessful was that it was blocked on your bank's end. In this situation, we have no control over their decision to block the card. 

We have 2 quick solutions that we recommend in this situation:

1. We can send you a secure link to enter a new payment method - you can enter a new card there and we can try to run the charge again. Please reach out to us here to request this link. 

2. You can call the number on the back of your credit card and ask why they blocked the charge. You can verify that it was a legitimate purchase, and ask them to unblock it so we can run the charge again.

Note: If you are using a school credit card or "p card", you may have to speak to an administrator about making us an approved vendor. Each district has its own policies. If we can help in any way during this process, please let us know by reaching out to our support team here.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:

How to Add a New Credit Card

How to View Billing History

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.

Wondering when your next renewal is coming up?

A billing cycle refers to the amount of time that passes from one payment to the next. Currently, we have two billing cycles available- monthly, and yearly (annual).

Monthly billing cycles

Recurring payments are collected on the same day of the month. If the initial payment falls on the 31st, the system eventually adjusts the billing cycle to the 1st of the month for months with less than 31 days.

Yearly billing cycles

Our yearly subscriptions are not based on the school year (as the school year differs for everyone). Recurring payments are collected on the same month and day each year. If the initial recurring payment falls on February 29th of a leap year, the system adjusts the billing cycle to February 28th or March 1st the following year.

To learn how to view the billing cycle of your subscription try the interactive tutorial or follow the steps below!

Here's an interactive tutorial

https://www.iorad.com/player/1765738/What-is-the-billing-cycle-of-my-subscription-

You can view your subscription plan and billing cycle by going into the Billing Portal. 

First, click on the user icon in the top right of the page and click Settings.

Then, click on the Billing tab of the settings screen.

Click on the button that says View Billing Portal.

You should now be able to see your subscription plan and if you are on an annual or monthly billing cycle! 

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:

How to Upgrade or Downgrade your Subscription 

How to View Billing History