Managing Your Subscription

What's your refund policy?

At Everyday Speech, we strive to create quality software that you enjoy using in your teaching sessions. You have a number of choices and we appreciate you giving us your business. We have created this policy that details what we will do should we fail to meet your expectations.


Monthly Subscriptions. If at anytime during the first 60 days of using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs.  If you are not satisfied, we will gladly offer you a full refund for your purchase.


Annual Subscriptions. Everyday Speech doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost.  If at anytime during your first 60 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a full refund for your purchase.


Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send an email specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount. 


We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a full refund.


Learn how to cancel your subscription.



Exception to our Refund Policy. Please note that we will not entertain a request for refund (whether full or prorated) when we have suspended or terminated your access to Everyday Speech's Social-Emotional Learning Platform due to a violation of our Terms of Service.


For questions, please contact support.

How to Access the Billing Portal to Self-Manage your Subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


The Billing Portal allows you to self-manage your subscription. Inside the Billing Portal, you will be able to: 

  • View your subscription plan
  • View your billing history (invoices)
  • Upgrade, downgrade, cancel your subscription, or put your subscription on hold
  • Update your payment method

To learn how to access the Billing Portal, try the interactive tutorial or follow the steps below!


5 STEPS

1. The first step is to log in to your Social Learning Platform - Everyday Speech account and click the Person icon

Step 1 image

2. Click Settings

Step 2 image

3. Click Billing

Step 3 image

4. Click View Billing Portal

Step 4 image

5. This will open our Billing Portal, where you can manage your subscription. That's it! You're done.

Step 5 image

Here's an interactive tutorial

https://www.iorad.com/player/1833802/How-to-Access-the-Billing-Portal?iframeHash=trysteps-1


5 STEPS

1. The first step is to open Social Learning Platform - Everyday Speech and click highlight

Step 1 image

2. Click Settings

Step 2 image

3. Click highlight

Step 3 image

4. Lastly, click View Billing Portal

Step 4 image

5. That's it. You're done.

Step 5 image

Here's an interactive tutorial

https://www.iorad.com/player/1766107/How-to-Access-the-Billing-Portal


First, click on the user icon at the top right of the page and click on the button that says Settings.


Then, click on the Billing tab of the settings screen.


Click on the button that says View Billing Portal to open the Billing Portal.



You’ll be redirected to our new Billing Portal. You’ll now be able to see your subscription plannext billing datepayment method, and billing history (invoices). 



We hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related articles:


How to view billing history

How to add a new credit card

How to upgrade or downgrade your subscription

How to pause your subscription

How to cancel your subscription
What is the billing cycle of my subscription?

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


Wondering when your next renewal is coming up?

A billing cycle refers to the amount of time that passes from one payment to the next. Currently, we have two billing cycles available- monthly and yearly (annual).


Monthly billing cycles

Recurring payments are collected on the same day of the month. If the initial payment falls on the 31st, the system eventually adjusts the billing cycle to the 1st of the month for months with less than 31 days.


Annual billing cycles

Our yearly subscriptions are not based on the school year (as the school year differs for everyone). Recurring payments are collected on the same month and day each year. If the initial recurring payment falls on February 29th of a leap year, the system adjusts the billing cycle to February 28th or March 1st the following year.


To learn how to view the billing cycle of your subscription, try the interactive tutorial or follow the steps below!

 

6 STEPS

1. The first step is to log in to your Everyday Speech account and click the Person icon

Step 1 image

2. Click Settings

Step 2 image

3. Click on the Billing tab of the settings screen

Step 3 image

4. Click View Billing Portal

Step 4 image

5. You can view when your Next Billing Date will be underneath your plan name. That's it! You're done.

Step 5 image

6. That's it. You're done.

Step 6 image

Here's an interactive tutorial

https://www.iorad.com/player/1833820/What-is-the-Billing-Cycle-of-My-Subscription-


You can view your subscription plan and billing cycle by going into the Billing Portal. 

First, click on the Person icon in the top right of the page and click Settings.


Then, click on the Billing tab of the settings screen.



Click on the button that says View Billing Portal.



You should now be able to see your subscription plan and if you are on an annual or monthly billing cycle! 




We hope you found this helpful! As always, you can reach out to us here if you have any further questions.


Related Articles:


How to Upgrade or Downgrade your Subscription 

How to View Billing History
How to View Billing History

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


Need to get a paid invoice (receipt) to your administrator? Want to see an overview of your billing history? You can do this by accessing our Billing Portal.

The Billing Portal allows you to self-manage your Everyday Speech subscription.


To learn how to view your billing history (invoices), try the interactive tutorial or follow the steps below!


7 STEPS

1. The first step is to open Social Learning Platform - Everyday Speech and click highlight

Step 1 image

2. Click Settings

Step 2 image

3. Click highlight

Step 3 image

4. Click View Billing Portal

Step 4 image

5. Click Billing History

Step 5 image

6. Lastly, click Download

Step 6 image

7. That's it. You're done.

Step 7 image

Here's an interactive tutorial

https://www.iorad.com/player/1766108/How-to-View-Billing-History


First, click on the user icon in the top right of the page and click on the button that says Settings.


Then, click on the Billing tab of the settings screen.




Click on the button that says View Billing Portal.




You’ll be redirected to our Billing Portal. You’ll now be able to see your subscription plannext billing datepayment method, and billing history (invoices).



Next, click on the Invoices button. 





On the Invoices page, you’ll be able to see your entire billing history. 




Click on an invoice (or click ‘View’) to be redirected to a preview of it.






You can also download your invoice by clicking on Download PDF. Your PDF will then open in a new tab where you can download it to your computer or print it directly. 





Download not showing up? Make sure your ad-blocker is turned off or try a different browser!


If you don't see the invoice for your payment listed, please reach out to the Support team for assistance.


Hope you found this helpful! As always, you can reach out to us here if you have any further questions.


Related articles:


How to add a new credit card

How to pause your subscription

How to upgrade or downgrade your subscription

How to cancel your subscription
What’s your cancellation policy?

Everyday Speech allows in-trial users to stop using the service at any time without charge, and paid users to cancel their paid plan at any time, with such cancellation taking effect at the next renewal date. 


Learn how to cancel your subscription.



If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features. 


Your ability to downgrade, adjust, or cancel your plan is subject to the Terms of Service or the applicable subscription agreement separately entered into by the parties. 


More information can be found in our Terms of Service.


We hope you found this helpful! As always, you can reach out to us here if you have any further questions. 

How to Cancel your Subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website.  If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


We’ll miss you!


When cancelling your subscription through the online Billing Portal, your cancellation will take place at the end of your term, which is right before you’d be billed for the next renewal. This is the case for trials, monthly and annual subscriptions. 


If you would like to cancel immediately or have inquiries about a refund, please contact the Support Team



If you'd like to review our refund policy, click here!

To learn how to cancel your subscription, try the interactive tutorial or follow the steps below!

8 STEPS

1. The first step is to log in to your Social Learning Platform - Everyday Speech account and click the Person icon

Step 1 image

2. Click Settings

Step 2 image

3. Click Billing

Step 3 image

4. Click View Billing Portal

Step 4 image

5. Our Billing Portal will open in a separate tab. Click Cancel

Step 5 image

6. Select a reason for cancellation

Step 6 image

7. Click Cancel My Subscription

Step 7 image

8. Your subscription will now be cancelled at the end of your billing period. That's it! You're done.

Step 8 image

Here's an interactive tutorial

https://www.iorad.com/player/1833888/How-to-Cancel-Your-Subscription?iframeHash=trysteps-1




First, log in and click on the user icon in the top right of the page and click Settings.








Then, click on the Billing tab of the settings screen.




Click on the button that says View Billing Portal.






Once inside the Billing Portal, click on the button that says Cancel.







Select a reason that you will be cancelling your subscription, and type a custom answer if you wish (this is optional).



Click the button that says Cancel Subscription.




The system will display your subscription's cancellation date (this is the end of your current billing cycle). Under your subscription plan, you will see that your account is now Pending Cancellation.







We hope you found this helpful! As always, you can reach out to us here if you have any further questions.

Related Articles:


How to Access the Billing Portal

How to Upgrade or Downgrade your Subscription

What’s your cancellation policy?

How to Pause your Subscription

Where is My Refund?


How to Reactivate your Cancelled Subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


If you’d like to reactivate your cancelled subscription, please contact us here or email info@everydayspeech.com - we’d be more than happy to help with your subscription!


If your subscription was cancelled, it might be due to one of the following reasons:

  • There was no valid credit card on file

  • The subscription was cancelled by your district administrator 

  • The subscription was following a scheduled cancellation

We look forward to welcoming you back to the Everyday Speechies family!


Related Articles:

How to view billing history

How to pause your subscription

How to cancel your subscription


How to Put your Subscription on Hold

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


Please note, putting your subscription on hold would be most beneficial for monthly subscriptions, or if your billing date is coming up and you would like to postpone the next renewal. If you are on the annual plan, putting your subscription on hold in the middle of the year won't change the renewal date, since our annual subscription pricing takes into account 4 free months.


Occasionally, you may want to put your subscription on hold instead of outright canceling your subscription. Having the option to hold instead of cancel is a great way to remain subscribed without being billed for the time that you aren't using your subscription.

 

You may want to hold your subscription for the following reasons:

  • Going out of town
  • Won't be accessing the subscription for a period of time
  • Aren't using the service as frequently


During the time that your subscription is on hold, you will not be billed. You also won't be able to log in to the Social-Emotional Learning Platform other than to view your Billing Portal. Your access and billing will resume when the subscription hold is lifted.


To learn how to put your subscription, try the interactive tutorial or follow the steps below!


10 STEPS

1. The first step is to log into Everyday Speech and click the Person Icon

Step 1 image

2. Click Settings

Step 2 image

3. Click Billing

Step 3 image

4. Click View Billing Portal

Step 4 image

5. Click Continue to Billing Portal

Step 5 image

6. Another tab with our Billing Portal will open. Click Put On Hold

Step 6 image

7. You have a few options. You may keep the subscription on hold until you manually resume it.

Step 7 image

8. You also may select a date when the subscription should resume.

Step 8 image

9. Click Put On Hold

Step 9 image

10. Once you go back to your Everyday Speech account, the account will show that your subscription is "paused" (on hold). That's it! You're done.

Step 10 image

Here's an interactive tutorial

https://www.iorad.com/player/1841891/How-to-put-your-subscription-on-hold



First, log in and click on the user icon in the top right of the page and click Settings.



Then, click on the Billing tab of the settings screen.



Click on the button that says View Billing Portal.




Once inside the Billing Portal, click Put on Hold.



You may now choose how many days you’d like to hold your subscription for. You may hold your subscription for up to 90 days.



Once you click on Put on Hold and confirm that you are sure, your subscription will be on hold immediately.



Your subscription is now on hold! It will automatically resume on the date specified. Please note that when your subscription resumes, you will be automatically charged for your renewal.



After closing the Billing Portal, you will no longer be able to see any of the materials while you are on Hold.



If you log in before your subscription resumes, you will be locked to this page where you can only View Billing Portal.


We hope you found this helpful! As always, you can reach out to us here if you have any further questions.


Related Articles:


How to Access the Billing Portal

How to Cancel your Subscription


How to Upgrade or Downgrade your Subscription

How to Resume your Subscription





How to Resume your Subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


Put your subscription on hold, but need access to the platform sooner than you had thought? No worries! You can manually resume your subscription through the online Billing Portal.



If you would like to make any changes to your subscription plan before resuming it, please reach out to us here.



To learn how to resume your subscription, try the interactive tutorial or follow the steps below!



6 STEPS

1. The first step is to log in to your Everyday Speech account and click Billing

Step 1 image

2. Click View Billing Portal

Step 2 image

3. Click Continue to Billing Portal

Step 3 image

4. The Billing Portal will open in another tab. Click Resume

Step 4 image

5. Click Resume

Step 5 image

6. You should now see all of your account content. If you do not, please log out and log back in to see the changes. That's it! You're done.

Step 6 image

Here's an interactive tutorial

https://www.iorad.com/player/1841892/How-to-resume-your-subscription


First, log in to the Social-Emotional Learning Platform and click on View Billing Portal.



8 STEPS

1. The first step is to login to the Social Learning Platform - Everyday Speech and click View Billing Portal

Step 1 image

2. Click on your paused subscription

Step 2 image

3. Click Resume now

Step 3 image

4. Your subscription will resume immediately once you click Confirm

Step 4 image

5. Click the X to close your billing portal

Step 5 image

6. Refresh the page. You should be able to see the tool bar at the top of the page and all the materials under your plan. That's it. You're done.

Step 6 image

7. Click highlight

Step 7 image

8. Click highlight

Step 8 image

Here's an interactive tutorial

https://www.iorad.com/player/1765633/Resuming-Your-Subscription-after-being-PausedFirst, log in to the Social Learning Platform and click on View Billing Portal.

Once inside the Billing Portal, click Resume.



Your subscription will resume immediately once you click OK. Please note that if you are resuming your subscription after your original billing period, you will be charged immediately.




Welcome back! Your subscription is now Active! 




If the materials shown do not reflect the changes, please click on the user icon on the top right of the page to log out, and then log back into your account. If the issue persists, please reach out to the Support team for assistance.





We hope you found this helpful! As always, you can reach out to us here if you have any further questions.


Related Articles:


How to Access the Billing Portal

How to Cancel your Subscription


How to Upgrade or Downgrade your Subscription 

How to Upgrade or Downgrade Your Subscription

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


Want to upgrade to the Complete Guided Therapy subscription? Or maybe you find that you only need the videos? You can upgrade or downgrade your subscription at any time by heading over to our Billing Portal.


To learn how to upgrade or downgrade your subscription, try the interactive tutorial or follow the steps below!


7 STEPS

1. Click Change Plan

Step 1 image

2. If you are upgrading your subscription, select either of the Premium plans and click Preview Change

Step 2 image

3. Upgrading your subscription will result in an immediate prorated charge to the card on file and reset your billing cycle to today's date. Click Confirm

Step 3 image

4. If you would like to downgrade your subscription, click Change Plan

Step 4 image

5. Select one of our Basic plans and click Preview Change

Step 5 image

6. If you choose to downgrade your subscription, credits will be issued to your Everyday Speech account, which will be applied to your next renewal. Click Confirm

Step 6 image

7. You will see the Service Credit Balance reflected in your Billing Portal account. That's it! You're done.

Step 7 image

Here's an interactive tutorial

https://www.iorad.com/player/1832649/How-to-Upgrade-or-Downgrade-your-subscription


8 STEPS

1. The first step is to open Social Learning Platform - Everyday Speech and click highlight

Step 1 image

2. Click Settings

Step 2 image

3. Click highlight

Step 3 image

4. Click Edit Subscription

Step 4 image

5. Click your subscription plan

Step 5 image

6. Select your desired plan

Step 6 image

7. Click Update Subscription

Step 7 image

8. That's it. You're done.

Step 8 image

Here's an interactive tutorial


First, click on the user icon in the top right of the page and click on the button that says Settings.




Then, click on the Billing tab of the settings screen.




Click on the button that says View Billing Portal.




This will open a window with our Billing Portal. Click on the button that says Change Plan.




Find your preferred plan, and click the button that says Preview Change.





If you choose to upgrade your plan, a prorated charge will be made to the card on file.


If you choose to downgrade your subscription, a credit will be issued to your Everyday Speech account, to be used for future charges.

Once you have decided on your plan, click Confirm. The changes will take effect immediately.


If the student management features shown do not reflect the changes, please log out and log back in.



We hope you found this helpful! As always, you can reach out to us here if you have any further questions. 


Related Articles:


How to View Billing History

Where is My Refund?

How to Put your Subscription on Hold

How to Cancel your Subscription




How to Update your Credit Card

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


If your credit card has expired, you may have received an email telling you to update your credit card information. You may also just want to update the card on file! You can do that within our Billing Portal.


To learn how to update your credit card, try the interactive tutorial or follow the steps below!



8 STEPS

1. The first step is to log into your Everyday Speech account and click the Person icon

Step 1 image

2. Click Settings

Step 2 image

3. Click on the Billing tab of the settings screen

Step 3 image

4. Click View Billing Portal

Step 4 image

5. The Billing Portal will now open in another tab. Click Update Payment Method

Step 5 image

6. Fill out your credit card details

Step 6 image

7. Scroll down and click Save

Step 7 image

8. Your updated card information can now be seen under Billing Details. The updated payment method will be used upon your next renewal!

That's it. You're done!

Step 8 image

Here's an interactive tutorial

https://www.iorad.com/player/1833807/How-to-Update-your-Credit-Card


First, click on the Person icon in the top right of the page and click Settings.


Then, click on the Billing tab of the settings screen.



Click on the button that says View Billing Portal.



This will redirect you to our Billing Portal. From your Billing Portal, click Update Payment Method.




Enter your new card information, and then click Save.


Your updated card information can now be seen under Billing Details. The updated payment method will be used upon your next renewal. 




We hope you found this helpful! As always, you can reach out to us here if you have any further questions.


Related Articles:


How to View Billing History

How to Cancel Your Subscription
Where is My Refund?

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


I requested a refund, but it hasn't shown up on my card.

Refunds can take anywhere from 5-10 business days to show up on your credit card, and 5-60 business days to show up on your debit card.

All banks and card types have different processing times for refunded charges, so this is most likely why you have not yet received your refund. 

Additional Information:

  1. In some cases, the refund might be processed as a reversal. This means that your original payment will disappear from your card statement entirely, and it will look like the charge never occurred.

  2. For credit cards, the refund/reversal may appear on your next billing statement.

  3. If you do not see your refund after 30 business days, and you are still seeing the original charge on your bank statement, please reach out to your bank for more information regarding their refund/reversal turnaround time.


How Do I Request a Refund?

Cancelling your subscription through our self-serve Billing Portal will result in a cancellation at the end of your billing period, not an immediate cancellation. 

If you would like to schedule your account for cancellation for the end of your billing period, please refer to the article How to Cancel your Subscription. 

If you would like to cancel your subscription immediately and receive a refund, please contact us here.

On your contact form, please let us know the reason you want to request a refund, and specify the email address attached to the account that you wish to cancel.


To learn about our refund policy, please refer to the article What's Your Refund Policy?
Where is My Receipt?

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


You May Have Missed Our Email

We always send an email with a receipt of your purchase (called an “invoice”), but it is so easy to miss an email these days! 

If you have not received any of our emails, please check your spam folder. 

If you still aren’t seeing our emails and you work in a public place (for example, a school), you may be blocked by a firewall. Kindly ask your school's IT department to unblock the domain and subdomains of <everydayspeech.com> and <cloudinary.com>, as our site elements and emails may have also been filtered by your school's firewall.


Not to worry, if you pay for your own subscription, you can always access your invoices from our self-serve Billing Portal, located on the Social Learning Platform.


If someone else, like your school district, pays for your subscription, you may not be able to see your invoice on your Billing Portal. Please reach out to the person paying for your account if you need to view your invoice.


View this article on how to view your billing history for instructions on how to access your invoice!

You May Still be in a Trial Period!

Each subscription plan includes a free 30-day trial period for new customers. Your card will not be charged until the conclusion of your free trial. Once your free trial ends, you will be charged for your subscription and receive an invoice.


If you need to bypass your trial period and be billed immediately, please reach out here.

I previously had a subscription, and now I want to resubscribe. Do I get another free trial period?

Under normal circumstances, our 30 day free trial is only available to new customers, as our returning customers have already had the pleasure of experiencing what Everyday Speech has to offer! The 30 day free trial gives our new customers a chance to explore the Social Learning Platform. 

For more information about our free trial policy, please see our Terms of Service


Hope you found this helpful! As always, you can reach out to us here if you have any further questions.


Related Articles:


How to reactivate your cancelled subscription
Why does the billing portal look different?

We’ve updated our Billing Portal so that you can enjoy all the self-serve features you love!


Some of the terms may differ from our old Billing Portal. Let’s take a look at what's changed!




When you launch our Billing Portal, you should see an overview of your plan, your billing cycle, and the various options you have for your subscription! You can still change your plan, put your subscription on hold (pause), cancel, update your payment methods, and look at your Billing History.





Looking to pause your subscription? You can click the Put on Hold button under your plan and this will pause your subscription! Please see this article for more information on putting your subscription on hold.





Looking to ‘Edit your Subscription’? You can now change and preview your new plan when you click Change Plan. Please see this article for more information on upgrading/downgrading your subscription. 


Please note that if you are trialing the Social-Emotional Learning Platform, changing your plan will result in bypassing the trial period, and the payment method on file will be charged. Please reach out to Customer Support if you would like to change your subscription plan during your free trial.







Looking for your ‘Billing History’? It’s now under ‘Invoices’! You can see a full list of all your invoices here. To download a PDF copy of a specific invoice, just click the View button.





And that’s all! 


If you have canceled your account and would like to reactivate it, please reach out to the Support team here and we’d be happy to help!


Related articles:



How to access the Billing Portal to self-manage your subscription
How to view your billing history
How to reactivate your canceled subscription


Why was my payment unsuccessful? Why was my card declined?

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.


If your credit card has sufficient funds and hasn't expired, the most likely reason that your payment was unsuccessful was that it was blocked on your bank's end. In this situation, we have no control over their decision to block the card. 

We have 2 quick solutions that we recommend in this situation:

1. We can send you a secure link to enter a new payment method - you can enter a new card there and we can try to run the charge again. Please reach out to us here to request this link. 

 

2. You can call the number on the back of your credit card and ask why they blocked the charge. You can verify that it was a legitimate purchase, and ask them to unblock it so we can run the charge again.


Note: If you are using a school credit card or "p card", you may have to speak to an administrator about making us an approved vendor. Each district has its own policies. If we can help in any way during this process, please let us know by reaching out to our support team here.

Hope you found this helpful! As always, you can reach out to us here if you have any further questions.



Related Articles:


How to Add a New Credit Card

How to View Billing History
I upgraded/downgraded my trial plan and I was charged

This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.



You signed up for a free 30-day trial with us! We are happy to welcome you to the Everyday Speech Family!  


When you upgrade or downgrade your trial plan through our Billing Portal, your new subscription plan will automatically be activated and will no longer be in a trial state. Your credit card is automatically charged when your trial ends and your account status changes to active. 


If there was a mistake with changing your subscription plan, and your credit card was charged, reach out to our Support team here for help!