FAQs for First-Time Subscribers

I'm getting "Account Exists" or "There was an error with your account" when signing up.

The most common reason for this error is due to a harmless internet delay. 






The simplest solution is to navigate to the Social Learning Platform and attempt to log in. 


Log In:

2. Enter your email.
3. Enter your password. If you are able to log in, no further troubleshooting is necessary. 

Enjoy the materials! If you still are unable to log in, continue below.


Resetting your password:

2. Enter your email.
3. You should see "Forgot Password?" at the lower right corner.
4. Click "Forgot Password?". Then click "Reset Password".
5. An email will be sent to you with a link to nominate a new password for your account.



If you didn't receive the email, kindly check Spam, as sometimes our emails can end up there. Also, if you are accessing the platform on a school, office, or organization's network, please verify with the IT department to unblock "<everydayspeech.com>", "<cloudinary.com>" and all subdomains, as our emails may have also been filtered by your network's firewall.


Also, always make sure to clear your browser history and cache. For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete(Mac). If this doesn't work, follow the appropriate instructions from this article: https://kb.iu.edu/d/ahic


If are you still having trouble, please submit a support ticket or you can reach out to us here.

Can a subscription be shared with multiple users?

Sharing of accounts is not allowed. Our system is able to detect multiple login sessions, and logging into multiple devices will result in a login error and will block the other device that is currently logged in.


Please also note that our licensing is one user per subscription. We define a "user" as a professional running an independent session. An assistant using the platform in conjunction with a therapist or teacher would not need their own subscription, nor would individual students. However, multiple therapists or teachers operating in different locations or at different times would each require their own subscription.  


We do offer bulk discounts. If you are thinking of ordering multiple accounts and would like a quote, don't hesitate to get in touch.


Related Article:

Do you offer discounts for multiple subscriptions?
Do parents or students need their own account if they want to access materials at home?

No, parents or students do not need an account to access our materials. If you are a therapist with an active subscription, you can generate a unique link from your account to share materials with them.


Please refer to this article (How to Send Materials Home) so that your students and/or their parents can access our materials.


Please also note that sharing of accounts is not allowed. Our system is able to detect multiple login sessions, and logging into multiple devices will result in a login error and will block the other device that is currently logged in.

Do you have an iPad/Android app?

We currently have an iPad app. Unfortunately there is no Android specific application at this time. 

You can download our iPad app here: https://itunes.apple.com/us/app/social-learning-platform-slp/id1407716361


Please note that in order for the iPad app to run, you must be on iOS 13.0 or higher. If you aren't on the latest iOS version yet, please update your firmware before downloading the app.

Does your website use Adobe Flash?

No. Our video players are HTML-based, and are HTML5 compliant.

Does this work on a Chromebook?

Yes! The Social-Emotional Learning Platform (SELP) is browser-based, which means that it runs on a standard web browser, and needs no installation of any special programs. 


As long as the Chromebook has a working internet connection, the SELP works great on Chromebooks.


However, if you are in a school district, please ask your IT department to unblock "<everydayspeech.com>" and "<cloudinary.com>", and all subdomains. Unblocking our website also ensures that none of our site elements are being blocked, which can affect your experience with the website.


If you are having trouble connecting on your Chromebook, please reach out to us here.