This article is only for credit card customers whose subscriptions were purchased directly through our website. If you purchased your subscription through the iOS App Store, please visit https://support.apple.com/billing.
Occasionally, you may want to pause your subscription instead of outright canceling your subscription. Having the option to pause instead of cancel is a great way to remain subscribed without being billed for the time that you aren't using your subscription.
You may want to pause your subscription for the following reasons:
- going out of town
- won't be accessing the subscription for a period of time
- aren't using the service as frequently
During the time that your subscription is paused, you are not billed. You also won't be able to log in to the Social Learning Platform.
First, click on the user icon in the top right of the page and click Settings.
Then, go to the Billing tab of the settings screen, and open the Billing Portal.
Once inside the billing portal, click the name of your subscription.
Click Pause Subscription.
The system will send a message that your subscription will be paused immediately and that it will resume after 90 days. Click Pause Subscription to confirm.
How to change your subscription
How to cancel your subscription